FAQ
About Our Marketplace
What is Beauty Secrets Collective?
Beauty Secrets Collective is a curated online marketplace featuring premium beauty, fashion, and gift brands from independent boutiques and specialty vendors. Think of us as your one-stop destination for discovering exceptional products handpicked from trusted sellers.
Why do some products come and go?
Our marketplace features rotating collections from premium brands — availability varies based on each boutique's inventory. When a product sells out or a brand updates their collection, it may no longer be available. We recommend saving your favorites and checking back often, as new arrivals are added regularly.
Do all products ship from the same place?
Because we work with multiple boutique vendors, some orders may ship from different locations or arrive in separate packages. Each vendor maintains their own inventory and fulfillment. You'll receive tracking information for each shipment.
How long will my order take to arrive?
Shipping times vary by vendor, typically ranging from 3-7 business days. You'll see estimated delivery times at checkout. Orders with multiple vendors may arrive separately.
Can I combine items from different boutiques into one order?
Yes! You can add items from multiple vendors to a single cart and check out once. However, items may ship separately depending on the vendor.
Will I get a tracking number?
Yes, you'll receive tracking information via email once your order ships. If your order contains items from multiple vendors, you may receive more than one tracking email.
What is your return policy?
Return eligibility varies by vendor. Each product page notes the applicable return policy. If you have questions about a specific item, contact us before purchasing and we'll clarify.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the item. We'll work directly with the vendor to make it right — your satisfaction is our priority.
How are vendors selected for the marketplace?
We carefully vet every brand and boutique before they join Beauty Secrets Collective. Our standards include product quality, brand reputation, and alignment with our premium aesthetic.
Can I request a brand or product?
Absolutely! We love hearing from our community. Reach out via our contact page and let us know what you'd love to see in the marketplace.
Why is a product I saved no longer available?
Vendors occasionally update or discontinue their collections. If a saved item is no longer available, we recommend browsing similar collections or signing up for restock notifications where available.