Refund policy
Partner Products (Fulfilled by Our Boutique Suppliers): Items in our store are fulfilled directly by our trusted partner Boutiques and are subject to their individual return policies.
- Partner products are marked on the product page
- Return windows and conditions may vary by supplier
- Please contact us at contact@beautysecretscollective.shop with your order number, and we'll coordinate the return with the supplier on your behalf.
Refunds for partner products will be processed according to the supplier's policy
How to Initiate a Return:
- Contact us at contact@beautysecretscollective.shop within 10 days of receiving your order
- Include your order number and reason for return
- We'll provide return instructions and address
Non-Returnable Items
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- Final sale items (clearly marked)
- Opened beauty products or personal care items (for hygiene reasons)
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Custom or personalized items
Exchanges: We currently don't offer direct exchanges. Please return the item for a refund and place a new order for the item you'd like instead.
Please contact us if you have any questions at contact@beautysecretscollective.shop